Parents and Families




We believe that every child or young person should be able to grow up free from the fear of abuse or neglect.


This section of our website is for families, carers and anyone else who may be concerned about the well being of a child or young person to:


  • Explains what child abuse is and tells you what to do if you are concerned about a child or young person
  • Provides guidance for families about the local child protection process
  • Has information about some things that may be worrying you, like bullying and internet safety, with links to more information on other websites.


There are also links and telephone numbers for people who can help, including charities, local, and national organisations that offer support to children and families on wide range of issues and links to websites you may find useful.


You may be visiting this site just for general information. However, if you or any child or young person you know is being abused or neglected, please pick up the telephone and ring the following:


RBWM Multi Agency Safeguarding and Early Help Hub (MASH)
Telephone 01628 683150 : Email
Monday to Thursday 8.45am-5.15pm and Friday 8.45 am-4.45 pm


Emergency Duty Service (any time outside the hours above)
Tel: 01344 786543


The Children Act (1989) makes it clear that a child's welfare is of paramount importance. The local authority and/or police have a duty to investigate where there is any concern for a child's well being.


Where there is a risk to the life of the child or a likelihood of serious immediate harm, the Social Services department or the police would act quickly to secure their immediate safety.


The person providing information or making an allegation is encouraged to provide their name but this will not be disclosed to members of the family in question without consent.


RBWM Early Help Strategy 2019 2023 FINAL[...]
Adobe Acrobat document [1.5 MB]
Early Help Part 1 Family Assessment Request for Service
Early Help Part 1 Family Assessment Requ[...]
Microsoft Word document [70.5 KB]
Early Help Part 2 Service Update August 2019
Early Help Part 2 Service Update.docx
Microsoft Word document [33.7 KB]
Earley Help Review Part 3 August 2019
Early Help Part 3 Review.docx
Microsoft Word document [300.6 KB]
Early Help Part 4 Closing Summary August 2019
Early Help Part 4 Closing Summary.docx
Microsoft Word document [327.6 KB]
AfC RBWM Family Friendly Guide to Early [...]
Adobe Acrobat document [12.9 MB]
Early Help Booklet August 2019
Early Help Booklet August 2019.pdf
Adobe Acrobat document [280.5 KB]
Privacy Notice
Adobe Acrobat document [138.1 KB]
Early Help and team around the family leaflet
WM EH and TAF leaflet 22 August.pdf
Adobe Acrobat document [199.1 KB]
Pathway to accessing services to Early Help
Pathway to Accessing Services to Early H[...]
Adobe Acrobat document [111.3 KB]
MASH and Early Help Information for parents and carers
MASH and Early Help information for pare[...]
Adobe Acrobat document [130.4 KB]


Comp 1_2.mp4
MP4 video/audio file [26.7 MB]
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