MASH,Early Help and Thresholds

About the Multi Agency Safeguarding Hub (MASH) Windsor and Maidenhead

The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all safeguarding and wellbeing concerns regarding children and young people in Royal Borough Windsor and Maidenhead.

We are committed to ensuring that all children and young people with additional needs are identified early.

We ensure information is shared effectively between different agencies, offering advice and guidance and referring children, young people and their families to services that can help them.

The MASH is designed to meet the two key principles of effective safeguarding as defined by Working Together 2015. 

• Safeguarding is everyone’s responsibility: for services to be effective each professional and organisation should play their full part; and

• A child-centred approach: for services to be effective they should be based on a clear understanding of the needs and views of children.

Our services

The MASH is a multi agency team, managed by Achieving for Children, who work closely with a wide range of teams and partner agencies and facilitates different levels of support depending on the needs of the child, young person and their family.

This support includes:

Providing professional with consultation and support

Making referrals to partner agencies

Access to Early Help Services within AfC

Making referrals to Children’s Social Care Services.

About the team

The MASH team is made up of different professionals with different areas of expertise who work together to assess, decide and coordinate how best to support children, young people and their families were there are concerns.

Team members:

Access Officers receive your calls and can provide information, advice and signpost.

Social Workers assess the needs or concerns raised about a child or young person.

Police Officers assess information and notifications about children and young people coming to the attention of the Police.

Health Visitor advises on the developmental needs of children under 5 with additional needs that are referred to the SPA to ensure they receive the most appropriate support.

When the MASH is contacted about a child or young person they will decide within 24 hours about what action should be taken next.

To help the team make an informed decision they may contact you or other agencies for further information.

The MASH will feedback to the person who initially made contact with the MASH within 72 hours to let them know of their decision and the next steps.




01628 683150


Monday to Thursday

8.45am to 5.15pm 



8.45am to 4.45pm


At all other times contact:

Out of Hours Team

Telephone: 01344 786543 




All referrals must be sent to in the first instance

AfC Request for additional help
AfC Request for additional help.rev.docx
Microsoft Word document [129.8 KB]
AfC Early Help Plan Part 2
AfC Early Help Plan Part 2.docx
Microsoft Word document [287.0 KB]
AfC Early Help Review Part 3
AfC Early Help Review Part 3.docx
Microsoft Word document [299.9 KB]
AfC Clsure of Early Help Plan Part 4
AfC Closure of Early Help Plan Part[...]
Microsoft Word document [320.3 KB]
Early Help Support guidance for schools
Early Help Supporting guidance for schoo[...]
Microsoft Word document [25.2 KB]
MASH and EH information guide for parents & carers
MASH and EH information guide for parent[...]
Adobe Acrobat document [475.5 KB]
LSCB Multi Agency Threshold Guidance February 2016
LSCB Multi Agency Threshold Guidance Feb[...]
Adobe Acrobat document [2.8 MB]
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